Tool Britannia Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Email: support@toolbritannia.co.uk
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. We accept PayPal, Visa and Mastercard.
When your order is received, this does not indicate that a contract exists between us, we will indicate acceptance of your order. We retain full rights to decline your order, make changes to pricing or product imagery and components at any time. We have included this term to protect us in the case that a mistake has been made in pricing. If we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason, we will always contact you first to ensure that the price is acceptable. If there is any problem supplying goods we will issue a full refund.
Shipping And Delivery Schedule
Please refer to our Shipping and Returns section for delivery prices
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the expected delivery date and you will have the option to cancel your order if you would rather not wait. A refund would be made in this instance.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security We use the industry standard (SSL) server which is the best software available today for secure commerce transactions. All of your information including credit card and personal information is encrypted. This means no one else can read it!
Guarantee We guarantee your satisfaction. All of our products are covered by the manufacturers full warranty. This does not affect your statutory rights.
Privacy Policy Toolbritannia do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy Your rights to return goods are protected under the Consumer Rights Directive 2011/83/EU which can be found at http://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32011L0083&rid=1
Cancellation Policy If you wish to cancel an order after 14days, it's subject to our agreement and it must not have been used and opened. A handling charge of up to 20% may be charged to cover the cost of restocking the item/items. If these criteria are met the customer will be fully responsible for shipping the item/items back to us, this is to protect us from any form of collection fee we might experience and upon receipt of goods a refund will be issued should the item be in suitable condition.
Pricing Policy When your order is received, this does not indicate that a contract exists between us, we will indicate acceptance of your order. We retain full rights to decline your order, make changes to pricing or product imagery and components at any time. We have included this term to protect us in the case that a mistake has been made in pricing. If we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason, we will always contact you first to ensure that the price is acceptable. If there is any problem supplying goods we will issue a full refund.
Age-Restricted Items Some items on our website have been classified as dangerous items and a proof of photo ID (Photo Driving Licence, Proof of Age or Passport) will be required
Tool Britannia